WE PROVIDE YOU WITH YOUR OWN DEDICATED ACCOUNT TEAM
Each of our customers are assigned an experienced Customer Account Team. This team will partner with you to customize your service program offering and manage the VMI Program to meet your needs.
They’ll quickly become part of your team.
Our customers view us as an extension of their operation
With American Eagle Packaging our customers are assigned a dedicated account team to help them manage their packaging needs. Our account teams have vast experience in working with clients that order a large variety of custom items. As a result, they are constantly placing orders, managing lead times and monitoring inventory levels.
We proactively communicate with our customers and utilize their historical data, MRPs or forecasts. We let them know when their packaging inventory approaches reorder levels and then replenish their inventory with our Just in Time (JIT) Delivery Program while they still have product on the floor.
We are highly responsive when it comes to customer inquiries and assisting them in solving problems. As a result, our customers quickly view us as a valuable extension of their operation.
WE TAKE QUALITY SERIOUSLY
At American Eagle Packaging we’re willing to invest our time and money into quality. Unlike most distributors who rely entirely on their vendor’s Quality Management Systems (QMS), we do not feel that is enough. So we have an in-house Quality Inspector that samples and inspects every inbound delivery.
This won’t guarantee 100% defect free product but it has resulted in identifying quality issues that never reached our customer’s floor or production lines. We’ve added this additional layer of inspection because we take quality seriously.
OUR VALUE TO A CUSTOMER INCLUDES:
- Virtually eliminating manufacturing lead times
- Freeing up our customer’s time
- Freeing up our customers floor space in their warehouse
- Taking all the headaches around custom packaging, and all the problems and issues they deal with and turn it all into a custom stock program just for them.
- We will store 60-90 days of every SKU in our warehouses.
- We free up customer cash flow by invoicing only when product is delivered
- We’re responsive. At any given time, all they need do is call or email us and let us know when they want the packaging and what quantity they need. With our just-in-time delivery program we can get that to them within hours, if necessary.
- Our account teams will come to their location to conduct cycle counts, if that’s required.
- Doing whatever we need to do to help solve any of our client’s packaging problems
- Providing turn-key operations and solutions
- One-stop-shop for all packaging needs